FAQs

Sharpie currently offers 49 unique, vibrant colours.

The Fine Point is available in 41 colours, 5 Neon Colours and 3 Metallic Colours

Ultra-Fine is available in 42 colours

Twin Tip is available in 20 colours

Retractable is available in 12 colours

Mini is available in 8 colours

Chisel Tip is available in 8 colours

Super Sharpie is available in 4 colours

Super Sharpie Twin Tip and the Professional are available in 3 colours

Industrial is available in 1 colour

Many of our products can be bought individually online or at your local retail or art and crafts shop. Please contact Newell Brands Customer Service for more information on 1800 639 355.

We now offer our Sharpie Ultimate Collection which has 115 markers including Fine, Ultra Fine, Twin Tip, Chisel, Neon, and Metallic.

The successful removal of ink stains differs from case to case because of the many types of fabrics, colours, inks and time elapsed before stain removal. We cannot guarantee stain removal since many variables can be involved. Testing first is always recommended as well as following both the stain remover and clothing manufacturer's instructions. Following these steps should result in partial or complete removal. General Rules:

Treat stains as soon as possible. Fresh stains can be removed more easily than old ones.

Check manufacturer's labels as to fabric content and any special instructions.

Always test stain removal solution first on a hidden part of the article or on swatch of fabric taken from seam allowance to insure no colour loss or damage will occur.

Where possible, lay stained article face down on paper towels or clean white cloth and apply stain removal solution to underside of stain so that stain can be removed from the surface instead of pushing it through the fabric. Replace towels or cloth as they absorb stain to prevent stain transfer.

If enlisting the aid of a professional laundry or dry cleaner, be sure to indicate what the stain is and the type of fabric. Do not iron stained garments or put in dryer as this may set stain.

You can also try AMODEX STAIN REMOVER for permanent ink: www.amodexink.com

You can purchase your favourite Sharpie products at your local office superstore, retail shop, chemists and through your favourite online retailer sites.

Before using the marker for the first time:

With marker in tip up position and cap off, depress tip with finger. This will relieve any pressure.

Recap. Shake well to mix paint.

Take cap off. Depress point several times on surface to saturate tip with paint.

Repeat as necessary to keep paint flowing.

If you are interested in customising Sharpie permanent markers please call 800-356-9466 or visit our website at www.newellcustomwritinginstruments.com.

A white marker requires a pigmented, rather than a dye base ink, to achieve the required opacity. With the ink technology available, we have been unable to manufacture a marker or pen that will uniformly lay down white ink. In the future, however, as new ink technology develops, it is quite possible we will be able to make a pigmented white ink marker. Until then we suggest trying Newell Brands white Sharpie Paint or Poster-Paint marker. It is a valve action marker, which requires a pumping action.

The black ink in the Fine, Ultra-Fine, Twin Tip, Chisel, Retractable, Mini and Super is permanent ink. The principle solvents are alcohols, but they also contain ethylene glycol monobutyl ether. All other Sharpie ink colours are Permchrome ink. For these the principle solvents are also alcohols, but no glycol ethers are used.

A marker can be classified as a permanent marker if it:

Adheres to most surfaces and/or is water resistant.

Uses dyes or pigments

The dyes or pigments used, which give the ink colour (colourants), determine how well a marking will resist fading and the combination of ingredients used in the ink formulation gives the ink permanent properties.

We do not have a mathematical formula to figure how long a permanent marker will "last." With outdoor exposure on a non-porous surface, the marks from a dye base marker will be gone in perhaps three to four months. With indoor exposure on a porous surface, like artist canvas or paper, we would expect marks from a dye base marker to last several years. Resins or surfactants give the ink the ability to adhere to various surfaces. Thus, we have markers for non-porous and glossy surfaces, markers for oily or wet surfaces and markers that can withstand extreme heat

While Sharpie markers are AP-certified non-toxic, we do not recommend using them on areas of items that may come in contact with food or the mouth. Sharpie has not been tested as an oven proof product and should not be used anywhere where a consumer could possibly ingest the ink. Sharpie markers are only recommended for use on ceramic or glassware when the product is being used for decorative or display purposes.

Unfortunately, we do not make these highlighters anymore. We would recommend trying the Sharpie Gel Highlighters because they tend not to bleed through thinner paper.

Dye base highlighters will fade faster than pigment base highlighters, especially when exposed to direct sunlight or florescent light. Sharpie Liquid Highlighters are pigment based and therefore resist fading.

We recommend using one of our products that features Smear Guard® ink (Pocket, Tank, Retractable, Gel, and Clear View). For total smear protection, try Sharpie Gel Highlighter.

Sharpie Art Pen comes in 21 bold colours that do not bleed through the paper! You can find these pens in a re-usable hard case, perfect for on-the-go and desk storage.

If you cannot find one of your favourite Sharpie items from the past, it has most likely been discontinued due to an improvement replacement. Check out our up-to-date product page for the latest Sharpie products!

Newell Brands is proud to support the communities where we live, learn, work and play. While we wish we could support every worthwhile request, we tailor our giving to specific organisations in an effort to maximise our impact. At this time, we initiate all giving opportunities and do not accept unsolicited requests for support. Thank You for thinking of us.

For media requests, please email: [email protected]

Newell Brands stands behind its products and quality controls and guarantees complete customer satisfaction with your Sharpie product purchased from us or one of our authorized sellers in the United States. If you are not satisfied with your new Sharpie product, please fill out our contact us form and provide a description and photos of your product and we’ll work to make it right. You must make your request within 45 days of the date of purchase.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to the original, end-user purchaser in the United States.

How To Claim The Guarantee
To submit a Guarantee request, please fill out the contact us form. Please have information available regarding where and when you purchased your product, your reason for dissatisfaction, and proof of purchase. Please note that you may be asked to submit photo(s) of your product, provide proof of purchase, and provide other information to assist us in processing your request. You must submit your Guarantee request within 45 days of the date of purchase.

Guarantee Guidelines
Newell Brands reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Newell Brands concludes that the purchaser has abused the Satisfaction Guarantee. We may amend or terminate the Satisfaction Guarantee at any time without notice. If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 1-877-724-8324.

Effective: February 1st, 2024

Please see the following link for frequently asked questions on Sharpie Creative Markers: Creative Markers FAQ pdf